Terms of Service

The agreement

These terms are between EchoLogic and the organization whose Executive set up the workspace. Individuals invited into a workspace use it under their organization’s agreement, not their own.

Accounts and access

A seat is one licensed person. Executives add and remove people and decide which departments they belong to. You are responsible for who you invite and for keeping sign-in credentials secure. We may suspend an account that is being used to break the law, to attack the service, or to store content that infringes somebody else’s rights.

Seats and billing

• Seats are sold in blocks of 3, 5, 10, 50 and 100, and blocks are additive — a team of 11 buys 5 + 3 + 3.
• Every block is billed as a whole block, monthly or annually, whether or not every seat in it is filled.
• New organizations start on a 14-day free trial and are not charged until it ends. Cancel before it does and you owe nothing.
• Self-serve stops at 100 seats. Past that, terms are agreed with us directly.
• Adding seats takes effect immediately and is prorated by Stripe. Reducing seats takes effect at the end of the billing period — we do not refund a period already paid for.
• Prices are in US dollars and exclude any tax you owe locally.

Your content

Your content stays yours. You grant us only the licence we need to run the service: to store it, display it back to the people you have given access, and process it — including through the model providers named in the Privacy page — so the product can extract decisions, connect related thinking and flag contradictions. We do not train models on it and we do not sell it.

You are responsible for having the right to upload what you upload. That includes meeting transcripts: recording and sharing a conversation is governed by law where the participants are, not by us.

What the product does and does not promise

EchoLogic surfaces patterns and possible contradictions in what your team has recorded. It is a tool for thinking, not an authority. It can miss a contradiction, and it can flag two things that do not actually conflict. Decisions stay yours, and nothing here is legal, financial or professional advice.

We work to keep the service available but do not offer an uptime guarantee on self-serve plans.

Ending it

You can cancel at any time from your account; the subscription runs to the end of the period you have paid for. We may end an agreement for material breach, or for non-payment after we have told you and given you a chance to fix it. Export what you need before you close a workspace — deletion is real.

Liability

To the extent the law allows, neither side is liable for indirect or consequential loss, and our total liability is capped at what you paid us in the twelve months before the claim. Nothing here limits liability that cannot legally be limited.

Changes

We will tell account Executives by email before terms change materially, and the date at the top will move. Continuing to use EchoLogic after that means accepting the new version.

Getting in touch

Questions about these terms go to sales@echo-logic.ai.